Refund & Returns Policy

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At Healthy Honey Company, customer satisfaction is our priority. Please review our refund and return policy before making a purchase.

1. Returns & Eligibility

• Due to the perishable nature of honey, we do not accept returns unless the product is damaged or defective upon arrival.
• To be eligible for a refund or replacement, you must provide photo evidence of the damaged product within 48 hours of delivery.

2. Refunds & Replacements

• Approved refunds will be processed to the original payment method within 7-10 business days.
• For damaged items, we may offer a replacement instead of a refund, based on product availability.
• Shipping fees are non-refundable, except in cases where we are at fault.

3. Order Cancellations

• Orders may be canceled within 12 hours of placement. Once shipped, an order cannot be canceled.

4. Lost or Delayed Shipments

• If your order is lost in transit, please contact us. We will work with the shipping carrier to resolve the issue.
• We are not responsible for delays caused by customs or international shipping restrictions.

5. How to Request a Refund

To initiate a refund or replacement request, please email returns@healthyhoney.com with the following:
✔ Order number
✔ Photo proof of damage (if applicable)
✔ Reason for return or refund request

6. Non-Refundable Items

• Opened or used honey bottles
• Items not in their original packaging
• Orders with incorrect shipping details provided by the customer

7. Contact Us

For any issues related to refunds or returns, please reach out to support@healthyhoney.com.